To start a return or exchange process, please email us at

We are happy to accept your return or exchange within 30 days of order delivery. There's no restocking fee but the product must be in an unused, as-found condition for a full refund or an exchange.

Customers are responsible for return shipping costs and insuring the package in case of loss. On most exchanges, we cover the outbound shipping cost on the package you're getting back.

Please include a copy of your receipt, clearly state your contact information and send your return or exchange to:

Philmed Gesundheit GmbH
Göschwitzer Straße 50
07745 Jena